Americans for the Arts

Ron Evans

I'm really enjoying the blog salon discussion by so many smart folks here on ARTSBlog. Technology in the Arts' David Dombrosky and I both decided to pick up the banner of discussing citizen reviewers and trusting online commentary. In his recent post, he talks about the need to educate citizen reviewers so they know how to write an intelligent review. And in my recent post, I talk about training people to trust what people are reviewing right now.

I thought this was a cool way to attack the problem, and people seemed to dig the perspectives via the comments they left. So I emailed David and asked is he wanted to join my on Skype and talk about these two ways of attacking the problem on a deeper level. You can listen in on the recorded convo below:

Ian David Moss (fellow ARTSBlog writer) also chimed in with some thoughts on how he and his friend Daniel Reid had considered some of these issues when it comes to some of the big “vote for your arts group to get a grant” challenges that are happening all over the place. Based on these conversations, I decided to take a crack at a simple rating system, let's call the “scale of trustiness” (or SOT -- let's bring the great word SOT back from its original meaning!) that you can store in your head when you're reading an online review for an arts event. You won't need to remember any number of points or anything -- it's enough that you just consider a particular review on the SOT scale, and if you're weighing two shows to go to, perhaps each review's SOT score can help you decide what to attend.

Catherine Brandt

The good people at Hyundai have generously offered to help Americans for the Arts in curing our nation’s Crampomitosis problem. Never heard of it?

Here’s how Hyundai describes the condition:

"Millions of compact car drivers are fighting against leg-buckling Crampomitosis, caused by a chronic lack of leg room. These choice-starved people have knees riddled with teeth marks, toes pointing in impossible directions, and seemingly no choice when it comes to a comfortable car to drive."

Still wondering what in the world Crampomitosis has to do with Americans for the Arts? Let me explain. Clearly, Crampomitosis isn't really a medical condition. It’s actually Hyundai's way of giving back.

Ron Evans

Let's face it. Arts marketing and technology planning can be overwhelming at times. Especially for folks who are new to it.

I recently taught a class about self-marketing online, to a group of individual artists in San Francisco. They were all fired up about technology; it was awesome to see. But a lot of them didn't have a plan, and because of this, they didn't have consistent activities they could measure over time.

The effect was that that they were getting really frustrated chasing the next “silver bullet” and not finding any sort of results or satisfaction.

I can see how that can be really frustrating (especially for an individual artist with no staff to help). So we spent some time talking about creating a simple online marketing plan, and most importantly, establishing various behavior modification techniques to help them stick to a consistent marketing schedule.

I know many of you will have heard of S.M.A.R.T. Goals (hey everyone, did you know that S.M.A.R.T has been expanded to S.M.A.R.T.E.R?). This format is an excellent one for setting priorities so that you can get rid of the stuff that's not SMART(ER) and focus on the stuff that is.

Givenik, a service affiliated with Jujamcyn Theaters, connects charities and Broadway theatergoers. When theatergoers buy tickets through Givenik.com, they elect to contribute five percent of the ticket sale to a charity of their choice. Charities benefit through revenue earned on ticket sales. Broadway shows benefit through the attention and goodwill generated when Givenik is promoted to a charity’s supporters.

For Givenik to be successful, it must appeal to all three audiences: charities, shows, and theatergoers. Charities must agree to participate in Givenik and promote it to their supporters. Shows must agree to sacrifice a portion of their ticket revenue. Theatergoers must be aware of the service and what shows and charities are available on it. Social media is particularly well-suited for solving problems like ours by enabling us to connect all three audiences in a cost-effective way.

We primarily use Facebook and Twitter with a Givenik brand user. Our principle strategy is to connect charities, shows and their supporters to us and to each other via service posts.

Show fans become charity fans, charity fans become show fans, and everybody becomes Givenik fans. There is nothing fancy here; this is Social Media 101.

We try to remain engaged in the chatter in both the nonprofit and Broadway worlds and contribute to the conversation wherever we can.

Susannah Greenwood

Oh, Chad Bauman you might be my new hero. Your insightful article on A Collection of Worst Practices was in a word, awesome. In another word, brave. Just one more word… awesome. Oh, wait, I already said that. Dammit. But, seriously, we’re brought up all our lives to believe mistakes are bad. You mess up that one term paper and it’s 40% of your grade and your GPA is affected for life, you’ll never get into grad school, you’ll never attract a spouse, you’ll end up miserable living in a ditch, a worthless piece of detritus and probably a total sot (not to be confused with Scale of Trustiness). What, your parents never used that argument? Okay, maybe a slight exaggeration, but so many times the consequences of mistakes are seemingly so monumental that you don’t take any risk at all. You never grow. And let’s be honest, sometimes those BEST practices don’t have the same results for you in your organization.

I’m here to support loud and clear MISTAKES. Boy, do I love sharing the mistakes. Sure they can be a bit of a sucker punch to the pride, but mistakes and sharing them are at the core of collaboration, education, and the continued drive for improvement and ultimate success. Hopefully your mistakes aren’t BP sized, no one wants that, but it’s easier to rise from the ashes if you just approach things with the attitude of practice makes perfect…or maybe not perfect, but very respectable progress and desired outcomes. When people say we are building on our “experience” what they really mean is, “we messed up a lot, but we won’t do that again. Not the same way at least.”

Patricia Martin

Open talk about new business models in the arts is a cultural signal. It’s a watermark that tells us the tides are shifting. Digital culture is eroding some of art’s traditional value proposition.

That’s not what worries me.

This does: Even if the arts can come to occupy a new role in people’s lives, will they will be able to communicate this role to attract new users—especially younger audiences?

Cultivating younger audiences will be important. They are the future. But using marketing messages and tactics from the past to reach them might mean that your organization—no matter what its business model, will not be around to see them join your ranks.