Americans for the Arts

Remember the good old days of marketing? When a catchy phrase and a few colors were all you needed? When dancing popcorn and soda would convince you that you did, in fact, need a treat from the lobby? Those days are long gone. Modern marketing is a battlefield, a war for attention. Rest, even for a moment, and you’re lost in a sea of digital combatants. Sure, there is room for error because enough information is being pushed out all of the time that your mistakes will most likely be forgotten. Or will they?

Melanie Harker

I am an arts explorer. Investigating ideas, pursuing new bits of information, engaging in conversation, or listening to the buzz around me; I thrive on discovering new perspectives and navigating new concepts. Through much personal exploration, I have realized what I loved most about the theater was not performance (I hold a degree in Acting) but instead the art/artist/audience community that surrounds all art in general. As a twenty-something arts professional, I have decided to dedicate myself to the pursuit of all ideas encompassing this fascinating intersection.

A couple of weeks ago I saw this New York Times (NYT) op-ed, “High Culture Goes Hands-On” by Judith Dobryanzki. In it, Dobryanzki makes the case that museums are trying too hard to create space for “visitor engagement” which augments (even tarnishes) the purpose and reputation of museums; “It changes who will go [to museums] and for what.” She even adds in a follow-up article on her personal blog that, “Art museums are… luring visitors by giving them participatory art experiences rather simply providing them with the opportunity to experience viewing glorious works of art.” While this piece references the museum world, I would like to challenge this community of arts marketers to think about its broader impact and how its claims can map directly to all arts audiences.

Linda Essig responds to Dobryanzki’s point of changing “who will go and for what” on her Creative Infrastructure blog. She writes, “That, it seems to me, is a good thing.  Arts organizations have for years been decrying their declining and graying membership and subscription bases.  If visitors change and visitors change their expectations, perhaps the sound of membership rosters circling the drain will not be so loud.”

Deborah Markow, in contrast to Essig, responds with a letter to the NYT editor agreeing with Dobryanzki, and makes the case that creating visitor engagement opportunities (like meeting the artist or interactive art installations) is not the way to help the public “appreciate and feel at ease in the presence of the great art of the past.”

As I read about all of these heated and contrasting ideas, I saw that words such as “activation,” “engagement,” and “participation” were being dropped into a bucket of full of buzzwords. Over the past two years of working for various Washington, DC theaters who are all energized by the support of their community*, I have come to know these words beyond their empty buzzword-y shells.

Stephanie Dockery

According to the 2013 BCA National Survey of Business Support for the Arts, 66% of businesses who do not currently support the arts report that they have never been asked to do so.

ProjectArt, an organization aiming to close the “access” gap in youth arts education, has taken that lesson to heart - and is now celebrating an innovative and successful partnership with Jacques Torres Chocolate for holiday and Valentine’s Day promotions that grew out of an exploratory phone call: ProjectArt asked.

Children and candy are a natural link, and the giving season is the perfect time to advocate for ProjectArt’s programs, which include art instruction, promoting art access through public libraries, and gallery exhibitions for their pupils, largely from low-income areas. Stickers attached to containers of the Jacques Torres malt balls promote that “one box of chocolate covered malt balls = one free art class for a child.”

Affectionately known as “Mr. Chocolate,” Jacques Torres founded his company in New York City in the year 2000. In 1988, he emigrated from France and became the corporate pastry chef for the Ritz-Carlton, then served as executive pastry chef at Le Cirque from 1989-2000. Jacques Torres Chocolate is headquartered in New York, and the chocolate in manufactured in Brooklyn, establishing him as the quintessential American dream. A supporter of New York nonprofits, Jacques Torres has a personal passion for supporting youth initiatives, making ProjectArt’s proposal a perfect fit.

Rachel Grossman

You know that question, “how do we build new audiences without losing current ones?” Here’s a thought exercise for you: what if you flipped it, reframed the question? What if you prioritized the audience you’ve already lost, rather than the audience you might lose?

That’s right: you’ve already lost audiences. Point of fact: there’s a giant pool of audience members that you’ve never had--never even knew you existed--that you’ve left out or even actively displaced because of choices you and your organization have made over time. And continue to make.

Gerald Yoshitomi

Who in the organization already knows how to increase audiences and revenues? It's the Marketing Director and the Marketing Team. They've been attending Marketing Conferences, participating in online webinars, reading and commenting on blogs, etc. They are hired and paid because they are expected to know more about marketing than anyone else in the organization. They have the responsibility to hit the numbers, but lack the authority to implement the practices that would assure success.

When we think of sectors of society that help to solve the challenges of underserved communities, some of the first that come to mind are education, healthcare, and job training. The Arts? Not so much. But the Arts can improve quality of life, transform the human condition, and amplify a voice for a community or neighborhood. When asked about the word "brand," arts groups think of design, color, websites, and logos. Rarely do we think of social change and brand in the Arts. Something is happening in Memphis that is about to change the way we think about the brand of the Arts in our communities.

Below is a conversation between Linda Steele, Chief Engagement and Outreach Officer at ArtsMemphis, and Chris McLeod, an Arts Marketing and Branding expert and member of the ArtsMemphis National Community Engagement Advisory Council, about the arts re-branding revolution that is occurring in Memphis.